Najm | نجم

Najm | نجم App Feature Overview

Najm is an official digital platform by the Saudi Traffic Department that simplifies accident reporting, fine management, and driver behavior tracking through a single mobile interface. It replaces manual processes with automated, GPS-verified documentation, serving millions of users across the Kingdom.

Chapter 1: Function

Najm is a comprehensive traffic management and accident reporting application developed by the Saudi Arabian General Directorate of Traffic. Its core functions include instant accident reporting, allowing users to document and submit traffic incidents directly through the app without the need for physical police presence for minor collisions. The app uses GPS and camera features to capture precise location, vehicle damage, and driver details. It also provides digital traffic violation management, enabling users to view, pay, and contest fines. Additionally, Najm offers a driver behavior scoring system, real-time traffic alerts, and integration with national databases for seamless insurance claim processing. The application supports both Arabic and English interfaces, ensuring accessibility. Its automated verification system reduces manual errors and speeds up official documentation, making it a primary tool for road safety and traffic regulation in the Kingdom.

Chapter 2: Value

The value proposition of Najm lies in its ability to transform traditional, time-consuming traffic incident procedures into a streamlined digital experience. Key advantages include significant time savings: users can complete accident reporting in under ten minutes compared to hours spent waiting for traffic officers. This efficiency reduces road congestion caused by stalled vehicles after minor accidents. For Saudi Arabia's Vision 2030 initiative, Najm supports digital transformation goals by reducing administrative bureaucracy in traffic management. The app also enhances transparency through its digital fine system, allowing drivers to review evidence and dispute violations electronically. Insurance companies benefit from standardized, verifiable accident data, which speeds up claim settlements and reduces fraud. For drivers, the behavior scoring system promotes safer driving habits by rewarding responsible behavior with reduced insurance premiums. Najm also minimizes human error by automating data entry, thereby improving accuracy of official records. The app's integration with Tawakkalna and Absher platforms creates a unified digital ecosystem for citizens and residents. Environmental benefits arise from reduced paper usage and decreased vehicle idling during accident documentation. Furthermore, the app empowers women drivers by providing a neutral, technology-driven process that eliminates potential social barriers. Overall, Najm delivers efficiency, reliability, and legal integrity to the traffic management system.

Chapter 3: Scenarios

Najm primarily targets all licensed drivers in Saudi Arabia, including citizens, expatriates, and tourists driving rental vehicles. Its main use cases include minor traffic accidents involving two or more vehicles without injuries, where the app replaces police attendance. For example, a driver involved in a rear-end collision on a highway can use Najm to capture photos, exchange electronic data with the other driver, and receive an automated report for insurance claims, all from the roadside. Daily use scenarios also include checking and paying traffic fines, disputing incorrect violations by submitting evidence through the app. Commercial fleet operators utilize Najm to monitor driver behavior scores across their vehicles, improving safety compliance. Insurance companies use the app's data to validate claims and adjust premiums. Another key scenario is real-time traffic alerting: users receive notifications about accidents or roadwork ahead, helping them reroute. The app is also valuable for new drivers who need to understand traffic regulations through its educational content. In remote areas without quick police access, Najm enables self-service reporting, ensuring legal documentation is still completed. Lastly, government traffic authorities use aggregated data from Najm to analyze accident hotspots, informing infrastructure improvements and safety campaigns.